Claim Compensation After the Fact

Step 1: Cite the regulation — show you’re not an easy target

If the delay or denied boarding was caused by an airline system failure or staff negligence, and first-line support is stalling with a form letter, cite the law directly in your complaint:

“According to UK261 (or Regulation EC 261/2004), I am requesting a full refund of my rebooking fee and statutory compensation. The denial of boarding was due to your IT system failure (Kiosk ID: XXX) and lack of reasonable staff assistance. Geotagged iPhone photo evidence is attached.”

Attach the evidence you collected on the Stuck at Airport page — screenshots, kiosk ID photos, timestamped location data.

Step 2: If the airline stalls or refuses, go straight to arbitration

If the airline hasn’t resolved your claim within 8 weeks, or refuses outright, skip them and submit your evidence (timestamped screenshots, on-site photos, rebooking receipts, timeline) to an independent alternative dispute resolution (ADR) body:

• British Airways (BA): submit to CEDR 
• American Airlines (AA) / Cathay Pacific: submit to AviationADR 
• EVA Air / other Star Alliance carriers: if departing from the UK, you can also go through AviationADR or the UK Civil Aviation Authority (CAA)

Why this works: Airlines must pay an administrative fee to the arbitration body for every case filed, and the arbitration outcome is legally binding. Once a case enters the ADR process, airline legal teams often settle quickly.

Still to add

• UK261 / EU261 compensation amount table (by delay length, flight distance)
• Which situations qualify as “extraordinary circumstances” that exempt the airline (weather, strikes, etc.)
• Why a domestic UK route like Aberdeen → London falls under UK261 rather than EU261

中文版：事後申訴賠償 →